Local doctors ‘flout rules on 0844 numbers’

Although the Department of Health instructed doctors surgeries not to use phone numbers that cost more that the local geographical number, a survey this month found that many doctors surgeries – including Church View at Collingham – were still using them a year after the DoH deadline to have taken ‘reasonable steps to rectify the situation’.

0844 numbers typically cost 5p per minute from a landline and 40p per minute from a mobile and are often excluded form discounted landline packages. A proportion of the income generated is usually returned to the organisation using the number. The Church Viiew 0844 number is answered with several seconds of music before any speech occurs.